3210-Curriculum Development

This is a DACUM Chart for a course that I developed on Professional Communication.

A. Use verbal communication skills
1. Perform the deliverance of verbal messages
2. Respond to verbal messages
3. Answer the phone
4. Interact with clients and co-workers
5. Participate in an interview
B. Use non-verbal communication skills
1. Identify tone of voice
2. Recognize body language
3. Perform eye contact
4. Interpret facial expressions
C. Perform listening skills
1. Describe attentive listening
2. Use clarification strategies
3. Use reflection
D. Perform written skills
1. Use of correct spelling, grammar and punctuation
2. Define context and clarity
3. Draft an email
4. Prepare a resume